I have always been super pleased with the Decherd credit union. The staff has always been helpful and pleasant with routine banking and with a variety of special problems I had. I like them!
Worst place ever! I do not recommend this credit union to anyone! I went this morning to open an account I was the only person waiting. More people come in and they are taken care of right away, but me I SAT THERE FOR OVER 45 min and no one said boo to me. So I got up told them take my name off the list and I'd go somewhere else! You don't want me as I customer at your bank I'm ok with that! I'll take my business and go elsewhere
Linda and the people she manages consistently treat their customers like garbage! They have an air of superiority and have zero appreciation for nor recognition of the value of customers. She is a terrible example to her employees. Obstinate, unnecessarily difficult, abrasive, and flat out arrogant. I have experienced this multiple times and while there waiting, listened to dozens of others recount similar experiences. I will never have any association with this place again, after many decades. Over the past ten years I have watched this place become awful and lose any hint of customer service - especially over the past 2-3 years.
Wallet was stolen. Card was used. Had $13 in account. Thief was able to get $700 from going to Walmarts and buying whatever. I was blamed, and my ATM privledges and card were suspended and never reissued. Put your money into a bank that cares not a bank that robs you or makes it easy to get robbed.
Ascend Federal Credit Union is a US Atm based in Decherd, Tennessee. Ascend Federal Credit Union is located at 2459 Decherd Blvd, Decherd, TN 37324, USA.
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