Scott is super super nice and has my husband and I tremendously! When my husbands note got recalled last year, he stayed past working hrs to help my get his iPhone 7 plus set up when it came in! Every time we have went there he's always had a smile on his face willing to help!
Poor customer service. None of the sales reps know what they are talking about. From my experience they want to lounge around on their phones and just collect their pay check. If you must go to an ATT store avoid this one if at all possible.
Terrible experience at this store with sales rep Laura. I would give it no stars. Gave us bad info and totally unrealistic estimate about our upgrade. Fortunately my husband called her out on trying to upsell us in the beginning. Little did we know how misleading her estimate could be! After hours on the phone with AT&T, we realize the truth and have now become jaded, unhappy customers. Thanks for nothing, Winchester, TN, AT&T store and Laura.
Totally ridiculous !!! My boss purchased a Kyocera Duramax online ! Since he is older he had always taken his new phone or bought one through the store , thinking that they can do anything ! Needless to say neither of the two reps new anything about changing a flip phone over to another one, and both stated that !! Huh !! So he proceeds to try and transfer it over. I noticed that he didn't even know how to take the back off the device nor to take the battery out !!! After the two of us tell him how to remove the back and battery I begin to watch a music video on YouTube! Since I was listening to a song I didn't hear all of what the other rep Laura said but I stopped the video as I heard her being totally rude to 2 ladies who had came in after us ! When I looked up towards her computer it was an 86 year old lady and her daughter ! Unbelievable!! So I wait until they are almost finished and I stepped outside so I could ask just what and all the rep said ! The older lady told me that she was 86 and that Laura was talking to her telling her to wait her turn being unbelievably bossy that she had to take one customer at a time !! Really !!! All the older lady said to her as she was talking to the daughter was that she wanted to pay her bill , but since Laura had talked to the daughter first she left the store without getting to pay her bill ! Broke my heart!!! She lightened up when she realized that I was staring at her with not so nice of a look !! Meanwhile inside the store stood my boss with the boy rep who had no idea what he was doing !!! As I started back into the store my boss comes towards me saying very loudly let's get the H*ll out of here ! We just got home and the old phone he has is partically transferred over. The new phone will make calls but cannot receive calls !! I only got online at this time trying to find the manager or Regional manager of this location. When I seen the reviews I thought I might take a moment to give ours !!! Now off to find someone to report these people !!!
Not satisfied
At T Authorized Retailer is a US Electronics Store based in Decherd, Tennessee. At T Authorized Retailer is located at 2604 Decherd Blvd, Decherd, TN 37324, USA.
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